Terms & Conditions
Last updated: 06/06/2026
By booking with us, you agree to our Terms & Conditions.
1. Appointments & Bookings
Appointments may be made online, by telephone, by email, or in person as a walk‑in, subject to staff availability. Online bookings and payment processing are primarily managed through our booking provider, Squareup Europe Ltd (Square). All bookings are subject to availability and confirmation.
2. Cancellations, Rescheduling & Late Arrivals
Clients are required to cancel or reschedule appointments at least 48 hours before the scheduled appointment time. Cancellations made within 48 hours of the appointment may be treated as late cancellations and may result in a charge in accordance with our deposit and no‑show policy. Appointments arriving more than 10 minutes late may need to be rescheduled, and any deposit paid may be forfeited.
3. Late Cancellation & No‑Show Protection
To protect against late cancellations and no‑shows, we may require a deposit of 20% of the total service cost at the time of booking. If you fail to attend your appointment without notice, or cancel within the 48‑hour period, this 20% deposit will be retained. This policy helps us cover lost appointment time and operational costs.
4. Payments & Refunds
Payments may be taken in full or by deposit, depending on the service booked. Accepted payment methods include Square-processed payments, PayPal, credit and debit cards, Apple Pay, and Google Pay. Payment terms will be clearly displayed at the time of booking.
Refunds are assessed in line with our cancellation policy. Due to the nature of beauty and cosmetic services, no refunds will be provided for services that have been completed. Clients must raise any concerns regarding their treatment before leaving the salon so that we have the opportunity to assess and, where appropriate, rectify the issue. By leaving the salon, clients acknowledge that they are satisfied with the service provided. Concerns raised after leaving the premises may not be eligible for a refund or compensation.
In exceptional circumstances, and at the sole discretion of Namis Beauty Ltd, compensation may be offered in the form of salon credit or a gift card rather than a monetary refund.
5. Client Responsibility
Clients are responsible for providing accurate personal and booking information and for informing us of any relevant medical or skin conditions prior to treatment.
6. Patch Test Requirement
For certain services, including semi-permanent makeup and any hair colouring services, a patch test may be required at least 48 hours before treatment. Clients who have completed a patch test with us within the last 6 months are exempt. Where a patch test has not been completed, clients acknowledge that they are proceeding at their own risk and accept responsibility for any reactions that may occur, except where liability cannot legally be excluded.
7. Changes to Services or Policies
We reserve the right to amend services, pricing, and policies at any time. Updated terms will be published on our website.
8. Car Parking Policy
Parking at our premises, Bradley Stoke, BS32 0BQ, is private parking. Clients who choose to use the car park do so at their own discretion and must comply with all parking rules and signage displayed on site. We are not responsible for parking charges, fines, or penalties incurred as a result of failure to follow parking regulations.
9. Personal Belongings
Clients are responsible for any personal belongings brought onto the premises. Namis Beauty Ltd T/A Namis Beauty accepts no responsibility for loss, damage, or theft of personal items while on the premises.
10. Gift Cards
These terms apply to both physical gift cards and eGift cards issued by Namis Beauty Ltd. Gift cards may be purchased with a value between £25 and £500 and are redeemable against services offered by Namis Beauty Ltd. Gift cards are valid for 12 months from the date of purchase. Where a gift card is reloaded, the validity period will be extended for a further 12 months from the date of the most recent reload. Any unused balance remaining after expiry will be forfeited.
Gift cards are non-refundable, non-transferable, and cannot be exchanged for cash except where required by law. Physical gift cards should be treated as cash. Namis Beauty Ltd accepts no responsibility for lost, stolen, damaged, or unauthorised use of gift cards. eGift cards are the responsibility of the recipient once delivered to the email address provided. Namis Beauty Ltd reserves the right to refuse, cancel, or suspend any gift card where fraud, misuse, or unlawful activity is suspected.
Any remaining balance may be checked using the gift card balance checker or by contacting the salon. Gift cards may be used as a method of payment for eligible services and are subject to our standard booking, cancellation, and refund policies.
11. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
12. Contact Information
For any questions regarding these Terms & Conditions, bookings, or services, please contact:
Namis Beauty Ltd T/A Namis Beauty
Registered Company No: 16477030
Registered Address: Suite B - 1st Floor, Bradley Pavilions, Pear Tree Road, Bradley Stoke, Bristol, England, BS32 0BQ
Email: support@namisbeauty.co.uk